Your Privacy Is Our Commitment

1 Introduction & Scope

dk71 (hereinafter referred to as "we", "us", or "the platform") is an online betting and casino platform operated for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect information about you when you use our website and services.

By using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform. It is in your own interest to review this policy regularly.

dk71 is operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

2 What Information We Collect

We may collect the following types of information from you. The purpose of collecting this information is to provide you with a safe, fair, and personalized experience.

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services:

• Name and contact details (such as email address)
• Date of birth (for age verification)
• Payment information — bKash, Nagad, Rocket, Upay account numbers
• Documents provided for identity verification
• Communications with our support team

2.2 Automatically Collected Information

Information collected automatically through technology when you use our platform:

• IP address and device type
• Browser and operating system type
• Visit times on our site, details of pages viewed, and session duration
• Information obtained through cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processing services or identity verification agencies. This information is used to improve the quality of our services and to ensure the security of your account.

3 Purpose of Information Use

dk71 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: Managing your registration, login, and account verification process.
• Service Delivery: Running deposits, withdrawals, and gaming services without interruption.
• Security: Preventing fraud, money laundering, and other illegal activities.
• Customer Support: Providing prompt resolution of any questions or complaints you may have.
• Responsible Gaming: Monitoring your gaming activity to ensure responsible behavior.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Continuously improving our platform and user experience.
• Communications: Sending important service-related updates and notifications.

4 Data Storage & Security

dk71 uses industry-standard security technology to keep your personal information safe. The key elements of our security measures are as follows:

4.1 Technical Security

• SSL/TLS Encryption: All data exchanged between you and our servers passes through encrypted channels.
• Data Encryption: Sensitive information, especially payment-related data, is stored in encrypted form in the database.
• Access Control: Only authorized personnel can access specific data.
• Regular Security Audits: Our systems undergo regular security checks.

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period ends, information is securely deleted or anonymized.

5 Sharing Information with Third Parties

dk71 never sells, rents, or trades your personal information. However, in certain cases it may be necessary to share information with trusted third parties in order to deliver our services.

5.1 When Information May Be Shared

• Payment Processing: To complete deposit and withdrawal transactions — with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity Verification: With identity verification services to comply with applicable regulations.
• Technology Services: With technology infrastructure providers for operating our platform.
• Legal Obligations: With authorities based on court orders or legal requirements.
• Fraud Prevention: With fraud detection and prevention services.

5.2 Third-Party Accountability

All third parties with whom we share information are required to operate under strict confidentiality agreements. They may use the information only for the specified purpose and in accordance with our instructions.

6 Cookies & Tracking Technologies

dk71 uses cookies and similar technologies to improve the user experience on the website and to maintain site functionality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain core site functionality, such as login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to review site usage and improve service quality.

6.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, doing so may limit some site functionality and affect your experience.

7 Your Rights & Controls

You have several important rights over your personal information. dk71 respects these rights and is committed to helping you exercise them.

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We are obliged to respond to your request within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Contact details can be updated directly in your account settings; for corrections to other information, please contact our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or an ongoing service agreement.

7.4 Right to Data Portability

You may request your information in a structured, machine-readable format. To make such a request, please contact our support team.

7.5 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, in some cases — such as legal obligations or fulfillment of a contract — an objection may not be effective.

8 Special Protection for Payment Information

dk71 has taken special measures to ensure the highest level of protection for financial information. During transactions via bKash, Nagad, Rocket, and Upay, your financial information is processed through a payment gateway.

• We never store your mobile banking PIN or password.
• All financial transactions are completed through end-to-end encryption.
• Transaction records are retained solely for your account history and legal purposes.
• If a suspicious transaction is detected, we automatically activate a security check.
• The minimum deposit is ৳100 and the minimum withdrawal is ৳800 — any request outside these limits is flagged for additional verification.

9 Protection of Minors' Information

dk71 strictly enforces a 21+ age policy. We do not knowingly collect personal information from or provide services to anyone under the age of 21.

An age verification process is followed at the time of registration. If we are informed that a minor is using or has used our services, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their child has opened an account on our platform, please contact our support team immediately.

10 Policy Changes & Updates

dk71 reserves the right to change this privacy policy from time to time. For any significant changes, we will notify you via notification or email.

Continuing to use our platform after a policy change will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.

If you disagree with the changes, you may close your account and stop using the service. Contact the support team to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact dk71's support team. We provide 24/7 live chat and email support — in both Bengali and English.

We take all privacy-related requests and complaints seriously and aim to resolve them in a timely manner.